《技能与能力评估》旨在确定贵组织员工是否具备协调寻找资金和获取资源相关任务所需的技能和动力。此项任务专注于梳理贵组织现有的与项目成本核算和资金筹措相关的技能和能力。通过这项练习，您将能够识别任何技能差距及相关培训需求。
技能组成：
- project costing 项目成本核算
- sourcing of funding 资金筹措
- writing funding applications 撰写资金申请书
- coordination/project management 协调/项目管理
- co-creation, communication and relationship building. 共创、沟通和关系建立
这项活动将采用基于同理心的方法，既考虑到技能评估领域的潜在敏感性，同时又能全面了解事实能力、需求以及项目融资和资金领域工作人员的经验和动机。这将使您能够更准确地评估组织内实际的技能水平。
关键挑战
- Talking about one’s skills can be a sensitive subject for people depending on who they are talking to, how the subject is being discussed and who will be informed by the findings. This suggests a careful approach, such as the empathy interviews and potentially involving external interviewers.
谈论自己的技能可能是一个敏感话题，这取决于人们谈论的对象、讨论的方式以及谁会了解这些发现。这表明需要采取谨慎的方法，例如进行同理心访谈，并可能涉及外部访谈者。 - It could also be challenging to identify the target group, i.e. the members of staff whose skills will be assessed. This requires consultation with senior staff to ensure that the appropriate range of people is included in the interviews.
确定目标群体也可能具有挑战性，即需要评估技能的员工成员。这需要与高级员工进行协商，以确保适当范围内的人员被纳入面试。 - Care needs to be taken as to who is best placed and skilled to take on the role of interviewer for the skills assessment.
需要谨慎考虑由谁最适合并具备相应技能来担任技能评估的面试者角色。 - Deciding which approach to use: alternatives to empathy mapping include skills self-assessments, or commissioning the skills assessment to an independ external service provider.
决定采用哪种方法：除了同理心地图之外，其他替代方法包括技能自我评估，或将技能评估委托给独立的外部服务提供商。 - Handling any confidentiality issues: while the assurance of confidentiality ensures that an interviewee is potentially more honest about his or her actual skills and motivations, when skills gaps or training needs are identified, the confidentiality cannot be maintained easily in order to address the needs.
处理任何保密问题：虽然保密保证可以确保受访者更诚实地表达其实际技能和动机，但当发现技能差距或培训需求时，为了解决问题，保密性将难以维持。
主要风险
The lack of empathy during interviews might lead to misleading or partial results and a potential misunderstanding of the motivations, competences and training needs of the persons involved.
面试中缺乏同理心可能导致结果误导或片面，并可能误解参与者的动机、能力和培训需求。
实用贴士
- Ensure that the interviewees understand fully the context of the skills assessment avoiding any fears or anxieties that they might be judged about their skills. This task is exclusively about identifying who could assist the various tasks involved in costing and finding funding for your plan and establishing if your organisation has the relevant skills for this.
确保受访者充分理解技能评估的背景，避免他们因担心技能被评判而产生恐惧或焦虑。这项任务专门用于识别谁能够协助计划中的成本核算和资金寻找，并确定您的组织是否具备相关技能。 - When using the empathy interview approach, keep the interviews focused and open at the same time. Always ask open questions (introduced by Why? How? When? etc.), and probe the interviewee whereby your questions should always refer to some elements that have been told by the interviewee. Use your questions for keeping the discussion focused on the topic of Funding and Sourcing skills, but don’t follow a ready made list of questions. Pay particular attention on taking notes of the key messages given by the interviewee and do not over-explain or use leading questions. In an optimal case, two persons could do the interviews, one asking the questions and the other taking notes.
在使用共情访谈方法时，要同时保持访谈的专注性和开放性。始终使用开放式问题（如“为什么？”“如何？”“何时？”等），并深入挖掘访谈对象，你的问题应始终与访谈对象所述内容相关。利用你的问题将讨论聚焦于“资金和资源获取技能”主题，但不要遵循现成的提问清单。特别要注意记录访谈对象给出的关键信息，不要过度解释或使用引导性问题。理想情况下，两人可以共同进行访谈，一人提问另一人做笔记。 - Encourage your stakeholders to undertake the same exercise, so that you are aware of existing skills you might be able to tap into for support across your partnership.
鼓励你的利益相关者也进行同样的练习，这样你就能了解可能用于支持你合作关系的现有技能。 - When analysing the findings, be mindful and think through the interview in detail, focusing on key words used and experiences shared by the interviewee. This provides valuable contextual information and will lead to a complete empathy map.
在分析结果时，要谨慎并详细思考访谈内容，重点关注受访者使用的关键词和分享的经历。这能提供有价值的背景信息，并有助于制作完整的共情图。